Shipping & Delivery Policy
What is your shipping policy?
Lighting Pacific LTD offers free tracked delivery for most online orders.
Your total shipping charges will be automatically calculated during checkout prior to the completion of your order.
When should I book an appointment with my electrician?
We understand that it is tempting to book your electrician well in advance. However, we strongly recommend holding off your electrician appointment until after you have received your order. This would allow for an adequate amount of time to ensure the contents of your order have arrived safely and to accommodate for any unexpected delay in shipping, which is unfortunately beyond our control.
How long does delivery take?
We endeavour to have all in-stock orders processed and leave our warehouse within 3 – 4 business days.
What shipping couriers do you use?
We use Fastway couriers for New Zealand orders & PBT Transport for pallet lots for, and most items will be dispatched within the specified time frame. Please allow for few more days in the event of poor weather or high traffic period such as public holidays. Your item’s may be left at your shipping address at the discretion of the driver at the time if it is safe to do so. In the event your item cannot be left, it usually will be carded in your letter box for you to arrange collection from your local post office
Can my delivery address be different from my billing address?
Yes, definitely. Please make sure to choose different addresses during the checkout process.
How do I track my order and delivery status?
Contact Lighting Pacific LTD for your Tacking info.
What happens if my items are back-ordered?
In the rare event that your item is back-ordered, you will be notified immediately about the possibility for delay. Most back-ordered cases are resolved within few business days.